Aside from the question stated above, another great window replacement question you can ask would be, “How long will the warranty that the company will provide me cover my windows?” Most of the companies out there will tell you, “a lifetime” but this is a very ambiguous answer. When you look into warranty issues, you need to consider a lot of different components.
- Is the warranty of the windows backed up by the window company you got them from or is it backed up by the window manufacturer?
- Does the term “lifetime” refer to the lifetime of the window, the span of time you’re going to spend living in your home, or the lifetime of your house? Does the warranty cover both the window and the installation process or just the window?
- If warranty issues arise, is your window warranty pro-rated?
- Are you going to be charged if a warranty issue arises?
- If you decide to sell your house, is the warranty transferrable to the buyer? If yes, is doing so going to cost you money?
- If the glass of the window accidentally breaks, is this still covered by the warranty?
- If the window screen tears apart, will the warranty cover the replacement of that screen?
- Does the window company have a full time service technician on standby in case you encounter a warranty issue? If yes, is the company’s service department open 24/7 in case an emergency happens?
These are just some of the questions that you need to ask a window company when they tell you that they offer a lifetime warranty. If you want to make sure that the warranty that the company offers is really as good as they claim it to be, ask for references. When we say references, we’re referring to how well the company performed when they were asked to cover a warranty issue and not how well they did when they installed windows.
Ask them the following questions:
- How long does it take them to file a service call?
- How long does it take them to complete the service call?
- Was the technician on call when the client filed the service call?
- Was the client charged anything for the service?
If the answers to the questions listed above are as follows:
- The technician was on call the moment the service call was filed.
- The technician went to my house on that same day and didn’t charge me any money whatsoever.
- It’s part of the company’s policy to do the same thing in the future.
Then you can be assured that you found a company that offers a really good window warranty. If the company doesn’t respond immediately to service calls regardless of the size of the problem at hand or if they charge money to fix their clients’ windows, then the warranty they provide is not as good as they claim it to be.
The bottom line of making sure that you get your hands on a good warranty is to invest money on replacement windows for one time only. You don’t want to ever spend any more money after you pay for your replacement windows. This is why it’s important to take the time to ask for the complete details of the warranty that the window company provides rather than just accepting the answer “We offer a lifetime warranty.”